Please read these Terms and Conditions carefully as you must acknowledge that you accept the Terms of Sale before making any purchases via The Treehugger Company. The Treehugger Company (hereinafter referred to as ‘THC’, ‘we’, ‘us’ and ‘our’) is committed to providing our customers with clear information regarding their purchase.

    1. By confirming that you wish to purchase any item on THC, you are confirming that you agree with our full user Terms & Conditions. These are accessible on our site and should be read through in their entirety before you make a purchase on THC.
    2. We cannot guarantee that every item displayed on THC is in fact available at the stated price at the moment of purchase as it may change at any given time. This is subject to our discretion and the price updates we receive from our suppliers. If the product ordered is not available at the stated price; or if the price suddenly changes at the moment of checkout, we will make every effort to contact our customers if they agree to proceed with the purchase. We will NOT charge you if you do not acknowledge that you agree to continue with the purchase at the revised price and will assist with the order cancellation.
    3. We cannot guarantee that every item displayed on THC is in stock and available for delivery. We are committed to updating the available stocks in realtime in order to provide you the best shopping experience, however some items may sell fast and this might affect the availability. In the event that you have ordered any product/s that are out of stock, we will contact you for assistance and you will NOT be charged for these items.
    4. We make every effort to provide clear and accurate product details. Where the product is available in various colors or patterns, we cannot guarantee that your preferred color will be delivered unless the product color is stated in the product title. We are also not responsible for any shade variances in the colors as the lighting in photographs may alter the hue and brightness in some cases. We are not liable for the accuracy or completeness of our product descriptions or the photographs of products and/or our featured product reviews. If you realize that the product does not match the stated description, photograph or reviews once receiving it, your sole remedy is to return it within 7 working days of receiving it, in an unused condition.
    5. Customers agree to the terms of sale, subject to the stated price for all selected items, and complete their order for their selected items by pressing the ‘Confirm’ button at the end of the checkout process.
    6. We will send all customers an acknowledgement email detailing the products that they have ordered. This is only a summary of the order and not an acceptance of the sale on the behalf of THC.
    7. We will send all customers a dispatch confirmation email once their products have been shipped. This confirms that the items are available and that we have accepted to sell the selected items to you at the price specified at checkout unless we have subsequently notified you otherwise.
    8. We will notify you if we do not accept sale before we dispatch your items. Customers must notify us if they wish to cancel their order before items are dispatched to avoid any charges of delivery fees which will be nonrefundable on some cases. Kindly refer to our Returns Policy. We reserve the right to refuse a sale at our sole discretion; however, non acceptance of the sale on behalf of THC will usually only take place for one or more of the following reasons: 
      • The product(s) you ordered are out of stock. We will inform you of this by email. You will not be charged for any products that are out of stock. We will inform you once they come back into stock but you must place a new order if you wish to order the item(s) again.
      • We were unable to authorize your payment. We will inform you of this by email. Your order will be canceled and you must place your order again if you wish to purchase the item(s) by another method.
      • We identify that the product you ordered was priced incorrectly or the description contained incorrect details. We will email you to inform this with the revised details and ask you whether you wish to proceed with the order.
      • You have breached the user Terms & Conditions. We will inform you of this and your order will be cancelled and you will not be charged for it. 

 

  1. We are not liable for any delays to our stated delivery times based on unforeseen circumstances and we cannot guarantee how long it will take to process your payment.
  2. Please check the list of countries that we deliver to in our Delivery Policy before placing an order. We may change the terms of our delivery policy at any time so please re-read every time you place an order. If you need further assistance, contact us at [email protected]
  3. We cannot guarantee an assigned delivery time for your items. Our courier partner will contact you prior to delivery of your order/s and if you are not at home, you can specify if another person in the location can receive for you, or if the parcel can be left at your door, or if you would like to reschedule the delivery. We accept no liability for items once they have been dispatched and are in the possession of our shipment partners. Once orders have been dispatched we consider the sale to have been completed and the risk of loss is passed onto you.
  4. We accept no responsibility if your card details or THC user name and password are used by another person because you have knowingly or unknowingly shared them outside the THC site. You are responsible for all activities that occur under your user name and password.
  5. Customers have a right to return products they have not used within 7 working days of receiving them, provided that the items have incurred no wear or damage since being delivered to the customer and products are returned in their original packaging. If we are satisfied with the condition of returned items we will issue customers with a replacement or store credit for the value of the item(s). In some cases we can also issue refunds to customers. Please see our Returns Policy for more details.
  6. These conditions of sale are liable to change at any time and are effective at the time of your specific purchase. Please read through the terms of sale every time you wish to place an order. As with all our Terms & Conditions, these conditions of sale are governed by Dubai and the UAE law.