The Treehugger Company (from here on referred to as ‘THC’, ‘we’, ‘our’, ‘us’) is committed to protecting the privacy of every one of our customers. We are always here to answer your questions about the privacy of the personal information you either register with us or we obtain by other means, and how we use and share it. Just call our Customer Service Helpline or email our customer care team if you have any questions or concerns that haven’t been answered by this document.
How we use your information
We only use your information to carry out your order and send you specially selected emails about deals that we think will interest you. We don’t sell your information to any third party organizations and only share it with our trusted partners who help make your experience on THC better. It is our responsibility to protect your personal information from unauthorized access by third parties. The details collected from you do not include your debit or credit card details.
How we obtain your information
We collect a combination of personal and statistical information about everyone who uses our site; whether or not you are a registered user. We store all your information with utmost attention to privacy and security. We also comply with the Payment Card Industry Data Security Standards, which means we regularly assess the vulnerability of all our IP addresses to external interference and we use Secure Socket Layers (SSLs), which encrypt data when you log in or make a payment.
Personal Information we require
All our registered users are asked to provide us with the following personal details:
- Full Name
- Email address
- Contact Number
- Billing Address
- Shipping Address(es)
- Name/ Date of birth/ Gender of Child/ Children (if applicable)
Please note that any debit or credit card details collected from you will not be stored, sold, leased, rented or shared to any third parties. This information is not even available to our staff. In addition, your card transactions are managed by trusted, certified and legally authorized partners that ensure your card information is always secure during every transaction. We also store all personal details provided to us by non-registered users and use it in the same way we use the information provided to us by registered users.
Other information we might collect
THC and our third party partners, (for example advertisers and content providers), may also collect statistical information about you while you use our site. Statistical information that we gather may include where a user is and on the Internet (e.g. the URL that they last came from, the computer’s IP address and the domain types like .com and .ae that the user uses), browser type, which language content is being viewed in, the country and telephone area code where the computer is located, the pages of our website that were viewed during the visit, the advertisements that were clicked on and any search terms that were entered on our website. We do not use this information to identify you personally and we may collect it even if you are not a registered treehugger user.
We also record all telephone calls and save all email contact that our customers have with THC. This is for the purpose of quality control and the development of our services; but we may also collect additional personal data and information from your telephone calls and emails.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
Google services implemented on The Treehugger Company:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
- DoubleClick Platform Integration
We, along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Why we collect this information
We collect this information so we can personalize your shopping experience and make sure you can easily find what you really want and need. We also use it to process your orders efficiently and accurately (i.e. we might have to call you to confirm an address), for statistical and survey purposes, to make sure you’re included when we consider making site changes and/or adding new product lines and ensure the web content advertisements appearing on your screen are specially tailored to your needs and interests. We will only contact you by email about special offers and deals with your prior consent.
Who do we share your information with?
We share your personally identifiable information with the reputable third parties who help process your order, such as delivery and logistics teams and payment processing agencies. All of the third parties that work together in processing your order have stringent confidentiality and security measures and are committed to preventing the misuse of your personal information. We also reserve the right to share your personal details if we believe it is necessary to comply with the law, to protect the safety of THC or the safety of our users or to protect THC property rights.
We may share non-personally identifiable information, such as your URL or IP address with third party advertisers or third party advertising companies. This information CANNOT be traced to your personal details.
Your Product Reviews
You can choose to add product reviews and you may be asked to contribute them after receiving a purchased item, this is an optional rather than obligatory part of being a THC registered user. Your product reviews may be used in THC marketing and/or promotional material and or that of the manufacturer of the reviewed product and/or any of our partner companies who we work with to serve customers. You have the right to have your review removed at any time, in this event you should send our customer service team your request by email. You also have the option to submit reviews anonymously.
The Treehugger Community
As with product reviews, your comments and contributions to the THC community may be used by The Treehugger Company in its marketing and/or promotional material as well as that of any of our featured brands, manufacturers or merchants. Your comments and contributions may also be used in the marketing/ promotional material of any of our partner companies with whom we work to serve customers. You have the option of contributing to the THC community anonymously.
The security of your personal details is of utmost importance to us and we employ stringent security measures to make sure that your details cannot be accessed by third parties who we do not already have a trusted relationship and agreement with. We comply with the Payment Card Industry Data Security Standards, which means we regularly assess the vulnerability of all our IP addresses to external interference and we use Secure Socket Layers (SSLs), which encrypt data when you log in or make a payment.
Your information, your rights
You have the right to view all and any part of the personally identifiable information we keep about you if you inform us of your request in writing. Just contact us at [email protected] and request us to provide you with all the personally identifiable information that we store about you. You also have the right to change all personally identifiable information that we keep on our records. See the following paragraph for more details.
Changing your personal information on The Treehugger Company
Once you change or revise your personal information on THC, we will only contact or refer to you by the newest information that you have provided. Because we make periodic back-ups of information, we may not be able to completely delete your former details, but we will not use them for any promotional and/or customer contact reasons.
To change or revise any of the personal information we hold about you, just drop us an email.
Conditions of Use
THC users are given the option of registering for our newsletter and other news about special offers and deals. If, at any time, you prefer not to receive email marketing information from us please follow the unsubscribe link at the bottom of each email OR contact us at [email protected] and instruct us to remove your email address from our database. For us to be able to do so, please include your email address in the body of your email and write “Unsubscribe” in the subject line.” We will process your request as soon as we can. In this way you are modifying your THC account settings, rather than cancelling your membership.
If you wish to cancel your THC account, please send our Customer Services department an email – with the words ‘Cancel Account’ in the title. Your account will be cancelled and we will delete all personal details that we have stored about you within 28 days. However, we are not responsible for contacting and/ or deleting the personal details about you that we have shared with our trusted partners.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
Please reach out to us via email on [email protected], or call us on +97142527414. We will aim to respond to all emails within 48 hours or sooner. Thank you for your patience and understanding.