Delivery Policy

In order to provide you with the best online shopping experience, we at The Treehugger Company are committed to making our delivery process as quick and smooth as possible. We understand how important it is that your goods arrive on time and in perfect condition. Here’s our delivery timing:

In the UAE:  3 working days max. Items available for Next Day Delivery will have a ‘Next Day Delivery’ tag on the image

In the GCC: Average of 7 working days

Anywhere else outside the GCC: Average of 10 working days

Please note that the delivery charges outside of UAE will be dependent on the destination country and the final chargeable weight of the order. Any customs or toll tax, if any, are not included and would have to be paid by you.

We have some pre-order products across our ranges and products that we source exclusively from our international suppliers that may take a bit longer.  On these products, the delivery timing will be clearly stated on the product description – so no surprises.

We are more than happy to answer any questions you have regarding our delivery policy, or listen to any suggestions you have; so please drop us an email, call us or even connect with us on chat at any time. 

We are very proud of our delivery policy and have consistently ranked in the top over the past year in timely deliveries – here’s why: 

 

  • We use the most competitive regional and international courier delivery partners to ensure your items arrive in the speediest and safest way possible.
  • We have a dedicated team that follows up on the delivery of your orders within the promised time frame to ensure that you receive it without delay.
  • All delivery quotes refer to the price and weight of your whole order rather than the individual items you have purchased.

 



Click & Collect

Cost – FOC

Steps:

  1. Customer signs up or logs in their THC account
  2. Order received through THC website
  3. Payment verification – prepaid or COD
  4. Order is confirmed
  5. Collection date scheduled

5.1. If our own product/s – same day collection available (if COD, collection within 3 working days before automatic cancellation; if prepaid, item is reserved and collection at will)

5.2 If all products are from the same supplier – collection date to be 1-2 days after order. Items have to be collected from the supplier beforehand (AED20 approx. cost)

5.3 If products are from different suppliers – collection date to be scheduled 2-3 days after order. Items have to be collected from the various suppliers. Cost to be determined

  1. Collection is completed and documented; signing of Invoice/DO as proof